Aire Serv
Reviews and Complaints
Not happy with their work
UNSCRUPOULOUS SCAMMERS SELLING UNITS INSTEAD OF REPAIRING
- Lack of knowledge of technician
- Unable to troubleshoot unit to work properly in a timely manner
- Unable to switch from cooling and heating simultaneously
Preferred solution: Full refund
HORRIBLE
- Would not stand behind their work
Call somebody else before you risk your home dealing with Aire Serv
- Additional damage done to house
Preferred solution: Let the company propose a solution
Not Really Pissed, BUT. . . .
When the AireServe rep, Charlie, came to inspect my old AC, he found that the Freon was leaking. Charlie seemed very knowledgeable and helpful when we discussed my options at this point.
I opted to buy a new AC. He also helped me get a financial plan with GreenSky so that this large purchase would be affordable for me. The technicians set up an install date, and did everything on time. They no doubt know their profession, and the AC is working fine.
But I do have one complaint about their service: They damaged my laminate wood floor in the hallway where they were working. Laminate is not as sturdy as real hardwood, but looks very nice if well cared for. After everything was finished, I discovered that what I thought was a lot of dirt was actually scrapes, scratches and gouges in my floor.
Of course these can't be "sanded out" and refinished like hardwood. So now I am looking at ugly marks in my previously beautiful floor.
- Financial plan
- Product
- Damage to my floor
COMPLETELY DISAPPOINTED WITH A COMPANY THAT STATES IT WILL BE FREE IF THEY CAN'T REPAIR IT!
AIRE SERV OF PORT RICHEY, FL 34668 ARE WORTHLESS NOT EVEN AN ATTEMPT TO RECTIFY THE PROBLEM. THEIR ONLY SOLUTION IS TO REPLACE AN 11 YEAR OLD UNIT WITH AN $9000 UNIT.
CONSEQUENTLY, SEARS HOME REPAIR CORRECTED THE PROBLEM COSTING ME $69,00. PERHAPS IF THEY DID NOT SCAM ME, TAKING ADVANTAGE OF A 100% DISABLED SENIOR VETERANS WITH THREE SMALL CHILDREN SURELY MY FAMILY AND I WOULD OF GOT WHAT WE PAID FOR. WE PAID FOR A 5 TON REPLACEMENT COMPRESSOR INSTEAD OIF THE 2 AND HALF TON COMPRESSOR THEY INSTALLED.
THIS WAS NOT A TECHNICIAN ERROR IT WAS DECEIT TO THE FULESS EXTENT OF THE LAW. GREEDY UNSCRUPULOUS UNPROFESSIONAL MISERS IS WHAT THEY ARE GIVING THE INDUSTRY A BAD NAME AND REPUTATION.
- Conniving unscrupulous scamers unprofessional rats
Preferred solution: Full refund
160 Locations across the United States
- Systems to insure quality service
Extremely Satisfied
- Trust
- Were perfect
Over charged!
Aire Serve spent one hour installing two refrigerant lines on my new heat pump and vacuumed the lines. He also filled out the warranty card and tested the unit.
I am satisfied with the work.....but he charged me $500.00! and used no materials except for a dozen wire ties! This comes to $500.00 / hour labor!!!!
I looked at reviews of this company and found a site where everyone gives them 5 stars and loves them, then I looked at Glass Door where former employees talk about how they rip people off! I know many companies set up fake reviews to make them look good and I feel that this company has done this.
Aire Serv - Air Conditioner Repair Review from Massapequa, New York
Aire Serv Air Conditioner Repair Review
Aire Serv Air Conditioner Repair Review from Delray Beach, Florida
TOO MUCH FOR SERVICE
AIRE SERV RIP OFF
Called Aire Serv to look at the furnace, was told there will be 159.99 diagnostic fee, if I choose to repair it would be waived.
The tech was 45min late, had our house # wrong. Fired up unit, and told me the last two burners did not light right away. That he needs to clean them. I went to my car to wait, it was very cold inside the house. The tech came back and told me that I would need to replace the furnace. And charged me 240.00.
I called the aire serv office requesting a receipt for 4 days, each time that would take my email address, and would tell me that it would be sent righ away, but it was not. On the forth day, I called again and requested a reciept. I got diagnostic fee of 240.00 on it. I called the office and asked that my fee should of been 159.99.
Dan replied that it was a typo on the reciept and it was for cleaning the burners and that I was lucky that I didn't get a full price of 250.00.
Anyway, Its unprofessional to run a business like this. I hope, I saw this website before I made my appoitment.
Exorbitant charges
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So glad we were able to show that these weren't scratches or damage to the floor, just the adhesive from the floor protection we use! It was a pleasure meeting you and resolving this issue with you!
Jeremy Anderson
General Manager
Aire Serv
702-324-**** cell
no one helps anyone get financing that is a gimmick. if you own a home then credit is there for the taking .
surely are serv of port Ritchie fl just told you a new system was needed and stye just stuck the screws to you selling you a new unit that was repairable
Aire serv of port richey florida just took advantage of you as they did me . PEOPLE DON'T BE SCAMMED BY AIRE SERV OF PORT RICHEY FLORIDA THEY COIULD REPAIR YOUR UNIT INSTEAD THEY ARE FREEDY AND WANT TO MAKE MONEY ON US. AND IF YOU TELL THEM YOU WANT TO HAVE THE UNIT REP-AIRED THEY SABOTAGE YOUR SYSTEM IN THE PROCESS
MY UNIT OF 5 TONS, ELEVEN YEARS OLD, WAS WORKING UNTIL LIGHTNING STUCK IT. IMMEDIATELY A COMPANY WANTED TO REPLACE MY AC COMPLETELY.
I USED TO BE A TECH FOR SEARS. HOWEVER, I PREFERRED TO REMAIN IN THE ARMY FOR 22 YEARS.
AFTER CONTACTING GREG FROM AIRE SERV OF PORT RICHEY, FL 34668 AT 727-276-****; THE TECHNICIAN ABELIS MARTINEZ WAS DISPATCH TO MY HOME.
AFTER ATTEMPTING TO SELL ME A NEW UNIT IMMEDIATELY UPON HIS ARRIVAL VIA THE GUIDANCE OF GREG, I DECLINED. MY UNIT FUNCTIONED WELL IN NEARLY 4 YEARS AT THIS ADDRESS UNTIL A LIGHTNING STRIKE SEVERAL WEEKS BEFORE AIRE SERV'S ARRIVAL.
AFTER ALLEGED HAD OFFERED A HEAT PUMP, A NEW COMPRESSOR WAS INSTALLED. AFTER INSTALLING A NEW 2.5 Ton COMPRESSOR instead of a 5 Ton Compressor AND UTILIZING MY CAPACITORS. THE UNIT FAILED TO FUNCTION PROPERLY. AIRE SERV QUOTED ME A NEW COMPRESSOR AT $2,850+/-; HOWEVER, I WAS ABLE TO BARGAIN WITH THEM AND WE ARRIVED AT A $2,450.00 AND $2,574.00 WITH A SURGE PROTECTOR.
$2,580.00 WAS PAID WITH NO CHANGE IN RETURN OR RECEIPT. INITIALLY, AIRE SERV WANTED $6900 FOR A NEW AC UNIT OF 5 TONS. ALTHOUGH, I PERCEIVED THEM TO NOTICE MY BARGAINING SKILLS AND QUICKLY QUOTED A $8900 THUS REDUCING THE QUOTED PRICE FOR A NEW 5 TON AC COMPLETE UNIT; ALTHOUGH, THEY ONLY MISLED ME GIVING ME A 2.5 TON COMPRESSOR FOR MY MONEY. I THEN INFORMED THEM THAT I WANTED TO REPAIR THE UNIT AT WHICH THEY IMPLIED THAT NICKLE AND DIMING MY AC WOULD COST ME ON THE LONG RUN.
YES, IT COST ME AS THE SHORTAGE OF TONNAGE OF THE COMPRESSOR THEY SOLD ME. CONSEQUENTLY THEIR TECHINICAN ABELIS DESPITE TAKING MANY PICTURES SURELY THEY WERE NOT OF THE EQUIPMENT INSTALLED CORRECTLY. ESPECIALLY AFTER TELLING ABELIS THE UNIT WAS INCREASING THE TEMPERATURE OF THE HOME BY 6 DEGREES WHILE THE AC SHOULD HAVE BEEN REVERSING THIS PROCEDURE. IN PART DUE ENTIRELY TO THE HIGH-PRESSURE AMOUNTS OF FREON READINGS OBTAINED BY THE NEGLIGENT TECHNICIAN.
THE FREON READING FOR An R410A SHOULD BE 125/380 TO OPERATE PROPERLY. HOWEVER, THE READINGS WERE 225/290 WHEN THE TECHNICIAN DEPARTED MY PREMISES UNABLE TO MAKE THE UNIT WORK PROPERLY. AT THIS READING THE LOW-PRESSURE SIDE MUST BE AT OR ABOUT 125LBS; IT WOULD NEVER FREEZE WITH THAT PRESSURE. IT MUST BE AT 125 TO BEGIN FREEZING.
AN OVERLOAD OF FREON WAS PLACED INTO IT TO DISRUPT PROPER FUNCTION CAUSING ME TO PUT A NEW AC UNIT INTO IT. THEN A COMPRESSOR WAS REPLACED TO PROVIDE THE READINGS 225/290. ABELIS, COULD NOT KEEP HIS PREDICTIONS STRAIGHT DESCRIBING THE UNIT TO HAVE A FAULTY EVAPORATOR VALVE EXPRESSING THAT THE ENTIRE AIR HANDLER UNIT HAD TO HAVE REPLACED. THE OVERCHARGE OF FREON DISRUPTED THE FUNCTION OF THE COMPRESSOR NOT ENABLING IT TO COMPRESS THE FREON PROPERLY.
THE VALVES INSIDE THE NEW COMPRESSOR ARE NOT ARE CLOSING PROPERLY IN THE COMPRESSOR TO ALLOW IT TO COMPRESS THE FREON SENDING IT INTO THE DRYER TO CLEAN IT'S RESIDUE BEFORE IT ENTERED INTO THE CAPILLARY TUBE THUS CAUSING IT TO RESTRICT AND COMING INTO A FREEZE STATE. THIS COMPANY SPECIFIES THAT THE VALVE AT THE AIR HANDLER IS DEFECTIVE AND IS NOT CAUSING IT TO FREEZE. SOME FREON WAS REMOVED, AND IMMEDIATELY THE AIR HANDLER BEGAN TO FREEZE ENTIRELY. AND, THE FACT THAT THE COMPRESSOR BECAME DAMAGED IT IS NOT DISPATCHING COOL-AIR INTO THE HOME.
CONSEQUENTLY RUNNING THE AC UNIT INCREASES THE TEMPERATURE IN THE HOUSE BY 6 DEGREES. HOWEVER, THE COMPRESSOR BECAME DAMAGED DUE TO IT'S OVERCHARGED STATE WITH FREON. COMPANY IS ARTICULATING THAT THE TXB VALVE WHICH I UNDERSTAND IT TO BE THE DRYER VALVE NEEDS TO BE CHANGED. WHEN SUBSEQUENTLY THEY IMPLIED THAT THE AIR HANDLER NEEDED TO BE CHANGED.
I AM AT A DISADVANTAGE SINCE I AM NOT AWARE AS TO WHAT ALL I WAS TO RECEIVE WITH A NEW COMPRESSOR AS THEY USED MY PARTS TO COMPILE THIS NEW SYSTEM THAT DOES NOT FUNCTION AFTER PAYING OVER $2580. FOR IT'S REPAIR. THEIR INCONSISTENT STATEMENTS ARE NOT RELIABLE. ONCE AGAIN, THE READINGS VIEWED ON THE GAGES ARE 145/290 AT THE PRESENT.
THIS COMPANY IS SENDING SOMEONE TO TELL ME THAT I NEED A NEW UNIT AND MY DISAGREEMENT WITH THIS DEPICTS BY THE IMPROPER READINGS GIVEN. THEY NEED TO CORRECT THE MISINFORMATION WITH RESPECT ON THE ERRONEOUS READINGS. CAN SOMEONE HELP? SEARS WERE THE RUNNER UPS TO REPAIRING MY HEAT PUMP SITUATION.
TECHNICIAN GLYNN #941021 AT PHONE NUMBER 813-394-**** ARRIVED AT MY HOME ON MAY 24, 2017 AT OR ABOUT 7:30 PM. HAVING A SENSE OF HUMOR AND HIGH MORALE HE TACKLED THE PROBLEMS IMMEDIATELY INFORMING ME WHAT HE DISCOVERED WITH MY AC HEATING AND AIRE CONDITIONING UNIT. SEARS TECH GLYNN, TOLD ME THAT A 2.5 TON COMPRESSOR INSTALLED IN MY HEAT PUMP AREA WHEN IT CALLED FOR A 5 TON COMPRESSOR. HE ALSO DISCOVERED THAT INDIVIDUAL WIRES WERE IMPROPERLY CONNECTED TO THE CAPACITOR AS ALSO ONE WAS DISCONNECTED AND SPARKED OUT SHORTING THE SYSTEM.
CONSEQUENTLY, THE HEAT ELEMENT CAME ON SIMULTANEOUSLY AS THE AIRE CONDITIONER MODE WAS SUPPOSED TO BE THE ELEMENT RUNNING. WHICH EXPLAINS WHY THE UNIT WAS INCREASING IN HEAT WHEN THE AIR SHOULD HAVE BEEN PERFORMING. THE SUBSTANDARD TECHNICIAN ABELIS, OF AIRE SERV, WAS WELL BELOW CAPACITY TO DIAGNOSE THE AC SYSTEM INITIALLY. ABELIS, DID NOT DEMONSTRATE THE NECESSARY KNOWLEDGE OR EXPERTISE TO WORK ALONE AS A STAND ALONE TECHNICIAN AS HIS SUPERVISOR TRUSTING ON THIS INDIVIDUAL TO ENTER SOMEONES HOME WITHOUT THE NECESSARY SKILLS TO HANDLE SUCH A TASK COMMITTING ALL THE SHORT COMMINGS NOTED.
FINALLY WHEN THE SEARS TECHNICIAN GLYNN, DEPARTED THE AC CONDITIONER WAS AT 124 LBS OF PRESSURE AT THE LOW-END AND 246 LBS OF PRESSURE AT THE HIGH SIDE. ABELIS, TOOK PICTURES OF MY SYSTEM AS HE PROGRESSIVELY BLOCH MY AC UNIT SABOTAGING IT'S PERFORMANCE GETTING ME TO INVEST IN A NEW UNIT THAT HE AND GREG ATTEMPTED TO GET ME INVOLVED. THESE UNSCRUPULOUS SERVICE INDIVIDUALS SHOULD NOT BE ALLOWED TO PERFORM AS THEY HAVE SCAMMING TAKING ADVANTAGE OF THE DISABLED SENIOR VETERANS, AND PEOPLE IN GENERAL. AT THE END OF THE EVENING THE SEARS TECHNICIAN GLYNN'S tooTWO PLUS HOURS EFFORD COST ME $69.00 INSTEAD OF THE ENORMOUS AMOUNTS BEING CHARGED BY AIRE SERV.
NEVERTHELESS, THE SABOTAGED SYSTEM NEEDS REPAIRS TO THE FINAL TUNE OF $1900 PLUS FOR A NEW COMPRESSOR UNDER WARRANTY. THE BETTER BUSINESS BUREAU IS LESS WORTHY AS THEY DON'T AND CAN'T DO ANYTHING AND DON'T DO ANYTHING AIRE SERV OF PORT RICHEY FLORIDA IS THE WORST KIND *** OF THE AIRE FOR TECHNICIANS.
THEY SHOULD NOT BE LICENSED TO SERVE PEOPLE THAT ARE DISABLED FROM THE MILITARY, SENIORS WITH CHILDREN. SHAME ON YOU GUYS AT AIRE SERV OR PORT RICHEY, FLORIDA