Aire Serv

A technician was here in June 24th and serviced our AC. On July 8th the AC stopped working again. Both times the technician was extremely late.

I called for an estimate on installation of central air and a possible new furnace. The person who showed up said to me someone like me was looking for something; he knew I was getting other estimates.

Didnt know what he ment by that. Then he said I could afford Ameri Serv but they couldnt afford me?

So this guy is in my house talking smack cause Im getting estimates. I never got an estimate sent nor was not told one wasnt coming.

Last night when my a/c did not start back up after a power outage, I left a message hoping to just talk to a technician. Tamara called me back within 30 minutes and reassured me that my a/c might come back on (I live in a high rise) but she would schedule me for a visit first thing the next morning.

That was just what I needed to keep from panicking! Sure enough the a/c did come back on later that night, but I mostly appreciate the call back so I didn't lose my mind completely!

Our air conditioning went out in the house. Chris came out right away and knew what to do.

He was professional, friendly and knew we were in good hands. He fixed the problem within a couple of hours, and we have not had any other issues.

I would highly recommend Chris to anyone needing A.C. service especially in this area.

78130 - Would not recommend - After Spring checkup they left the main power switch loose from the wall and dangling from the power cable. I made an appointment for the Fall heating checkup and paid in advance.

No show. Had to call someone else!

I am satisfied with the service. My air conditioner was leaking due to condensation.

I called today, the appointment was scheduled today, when the specialist arrived his name is Joe Locke, he immediately discovered the defect and corrected it immediately.

It took about 30 minutes. He cleaned everything.

In April of 2019 we had Aire Serv install a 4UseDo not use-ton Trane air conditioning and heating unit in our home. We chose Aire Serv out of 4 estimates we received from reputable companies based on price and warranty, as Aire Serv offered a labor warranty that lasted the length of the manufacturers parts warranty.

We received our quote from Taylor with Aire Serv and continued to stay in touch with him until we made the decision to use the company. He informed us on the install date, the size of the crew to expect (3), and the estimated time the job should take, which was a day to remove our existing 20-year-old unit and put in a new unit. In our install we were to receive new copper freon lines, an upgraded drain system, a new return to our upstairs bonus room, a new drain pain upstairs, a new compressor unit outside and a new heating unUseit and condenser in the attic. On the day of the of the install, at approximately 8am, one young man showed up.

I asked him if he would be working alone, he told me that he would eventually have help. He continued to go about disconnecting the outside compressor. Approximately an hour later, another individual showed up and began assisting him. I called Taylor and asked where the crew of three were.

He told me they were pulled to another job, but not to worry, when they were done, they would be on to my home. During this time, work was gong slowly and I noticed the first male who showed up to my home was on the phone a lot and at times was simply walking down the street on his phone arguing with someone. I joked to the other installer, Women problems, huh?. He said, Yeah, this guys girlfriend is always doing this.

At approximately noon, I noticed there was now one vehicle outside and no one working. I assumed they had gone to lunch and would return. I again called Taylor who told me that they had gone to lunch. The second installer showed back up alone and told me that the first installer who started the job went home sick.

I was getting concerned as by now half the day had gone by and the job was not half done. I again called Taylor to express my concerns and he told me that he would have it handled as he was pulling an installer now. About an hour later Taylor showed up with another person. Taylor went to work instructing them on what needed to be done and working on the install himself.

Work progressed but not before time ran out Taylor was able to get the system cooling before he left at a little after 8pm that night but the job was far from complete. He told me that he would return to complete everything, but that we should be in functioning condition with no worries for now. During the installation, Taylor cut *** in the attic wall to the outside of the house to run the new copper refrigerant line, which he said was necessary. He put a gray mastic around the hole to insulate it.

We were not aware when Taylor went over what to expect that we would have a hold cut into the house and this exposed copper line. This alter the cosmetics of our home. My wife contacted the franchise owner to voice her frustration. He informed my wife that this should not have happened and that they could cover the line to make it less noticeable.

It was at that time that she learned that Taylor was the son in law of the owner. Taylor returned the next week with another helper to finish the job. They covered the exposed copper pipe that they had run outside, sealed the system, finished the ducting checked for leaks. It was at that time that we paid Aire Serv.

Approximately one month later on May 30, we noticed that the unit was not cooling and the line outside was frozen. We contacted Taylor, who sent someone out that day and noticed that the refrigerant had completely leaked out from a loose connection in the attic. It was sealed and the unit was refilled with freon. On September 6, 2019, my wife noticed a water stain in the hallway downstairs.

She showed this to me then went upstairs to the bathroom to investigate further. She was shocked to see a very large water stain above the bathtub. She immediately opened the attic and looked only to find that water was rapidly dripping from the drain line of the unit. By the time we arrived back downstairs water was exiting from the door sill of one of the bedrooms.

We put a pan under the leak, my wife turned off the unit and we again, called Taylor. He did not answer the phone, but my wife left a detailed message about the issue. We did not receive a return call before 1pm, by which time I had to leave for work. I called Aire Serv and the person who answered the phone, Christy, told me that Taylor had spoken to my wife and that there was a plumber in route.

I told her that Taylor had not spoken to my wife. She said, Then how did he know what the issue was?, I told her because my wife left him a detailed message. I called my wife and relayed what I had learned. At approximately 3pm a plumber arrived and inspected the drain, as Taylor had assumed it was a drain clog creating the issue.

The plumber assessed that the issue was from a broken rubber coupler that had been put on during the install and told my wife that it was a serious leak but that he could not fix it, that AirServ would have to send an HVAC repair person out. I again contacted Taylor and was able to get in touch with him. I asked him why a rubber elbow that was held on by clamps was used on a pvc joint instead of a pvc elbow. He told me that that rubber elbow needed to be in place to allow for expansion and allow the drain to breath.

I had not heard of this as a plumbing principle, but maybe it has to be done in HVAC work. He told me he was sending out a HVAC repairman to fix the issue and he would be at our home within 45 minutes. I called my wife and she confirmed that she had spoken to the repair person they dispatched and that he would be out within the hour. He showed up, replaced the elbow with one exactly like the one that failed and left.

I contacted Taylor and asked him what was to be done about the water damage, as I was concerned about mold. He told me that they were working on that and that the had the pictures of the damage that my wife had sent. After two unreturned calls from Taylor the next day, I began to attempt to contact the franchise owner. I called him for five business days and was always told that he was busy and that he would return my call.

During this time, I received two estimates to have the damage repaired. Both in the range of $300. On the last attempt, I talked to Debbie, who told me that Taylor had my information and that he would be taking care of it. I called Taylor the next day which was Friday.

He told me that he was sending a drywall repair person out that they contracted named Manning and that I would receive a call from him. After not hearing from Taylor nor Manning by Tuesday of the next week, I again called Taylor, but got no answer. He called me back approximately one hour later and told me that he had spoken to Manning and that he did not contact me because he did not have my address. He told me that I would be contacted today.

He also told me that he would come out, inspect the drain again and add insulation around it to ensure we would not have any further issues or damages. A person eventually came out to patch, (spray paint over), the area, but the patch failed and now I have to find a professional to fix it correctly. I have since had my previous HVAC company come out and inspect the unit. He lifted the unit where the plenum met the furnace as they were not even and was causing an air leak and a build-up of condensation that exited the bottom.

He sealed the leaks on the plenums backside that were taking in air and causing whistling and checked over the rest of the system.

He suggested I install an attic fan, which I did, and have had no further issues. He now regularly services my system.

corrected the cause of the problem (No heat ) by reopening a gas valve and switch

that were shut.He completed a check list for preventive mantenance and explained everything that was done.

After observing conditions of the bsmt furnace he noticed that the gas valve and switch for the gas burner was shut.Upon opening these valves furnace was now operable and restored to service. after cleaning out burner orifices checking

freon pressues and completing other items on his check list he completed his job.

When done he explained what correction he made and what he did.

paid $79 for diagnosis after they found out the ac was not working due to a leak which I already knew they tried to charged me extra $450 to verify where the leak was. very unprofessional and they had bad ways to get the business