Aire Serv Reviews

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In April of 2019 we had Aire Serv install a 4UseDo not use-ton Trane air conditioning and heating unit in our home. We chose Aire Serv out of 4 estimates we received from reputable companies based on price and warranty, as Aire Serv offered a labor warranty that lasted...
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ID
#2507034 Review #2507034 is a subjective opinion of poster.
Loss
$389
Most helpful review

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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New Reviewer

A first rate job

Aire Serv installed my new furnace with an AC coil this week. I cannot say enough good about them. On four counts they went out of their way: the intake/exhaust were installed the right way and not the easy way, the power could have been tied into from a close line but they installed a new metal flex line so neatly from a new panel connection to the unit, the existing gas line was moved for my convenience when they did no have to, and they rebuilt my plenum when they did not have to. They were professional, neat, and did first rate work.My

User's recommendation: My experience could not have been better. Perfect.

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ID
#2372284 Review #2372284 is a subjective opinion of poster.

Incomplete work, very poor customer service

They charged me $410 to fix my air conditioner worked for half a day I called back and they want to charge $100 more to send a technician to see what's wrong horrible company very poor customer service.
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ID
#2677104 Review #2677104 is a subjective opinion of poster.
Location
Dallas, Texas
New Reviewer

Horrible company

paid $79 for diagnosis after they found out the ac was not working due to a leak which I already knew they tried to charged me extra $450 to verify where the leak was. very unprofessional and they had bad ways to get the business

User's recommendation: please find others companies.

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ID
#2654721 Review #2654721 is a subjective opinion of poster.
Location
Katy, Texas
Loss
$79
Preferred solution
Full refund

Rafael was fabulous!

Rafael did a job for me and was fabulous. He is always kind and professional. I will definitely hire him again and tell my friends. Thank you!
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ID
#2648604 Review #2648604 is a subjective opinion of poster.
Location
Scottsdale, Arizona
New Reviewer

I had an appointment today and experienced great, customer service from Jason Throodgill, service technician.

Jason Throodgill come out to provide routine maintenance on my system. He cleaned it thoroughly and explained in detail what he was doing. He was very knowledgeable of what he was doing. I would like to request him to come back for my next appointment with Aire Serv. I appreciate his service. Thanks

User's recommendation: I've had a good experience with Aire Serv.

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ID
#2499850 Review #2499850 is a subjective opinion of poster.
Service
Aire Serv Cleaning Service
New Reviewer

The broke my furnace

I called to get my furnace serviced the broke it then left it not working and told me I needed a new one when i got up set they never came back...jefferson county new york aire serve are crooks and need some good ole mafia justice...
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ID
#2342536 Review #2342536 is a subjective opinion of poster.
Pros
  • Non
Cons
  • All
Loss
$150
Preferred solution
Apology
My parents, both Army Vets, are trying to sell a home in Temple that needs work. My father is very ill so both of my parents are out of state for his treatment. As the oldest, I'm trying to assist them in preparing their house in Temple for the market. I'm a blue...
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ID
#2244828 Review #2244828 is a subjective opinion of poster.
Location
Carrollton, Texas
Service
Aire Serv Customer Care
New Reviewer
I had a tech come to my home on June 6 2020 he said that I would be better off getting a whole new AC and furnace install opposed to fixing his diagnosis. I agreed to have a new install for the ac and furnace. The tech told me he needed to have half the money of his...
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ID
#2028666 Review #2028666 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Over priced

October 2019 Water Heater leaked and flooded furnace, Aire Serv tech told us furnace was unsafe their sales person quoted us $14,000.00 to replace. We got 2nd quote from another company they were 1/2 the price and 2 grade better Furnace. PLEASE CHECK AROUND FIRST.

User's recommendation: CHECK AROUND.

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ID
#1981559 Review #1981559 is a subjective opinion of poster.
Location
Sioux Falls, South Dakota
Cons
  • Expensive
New Reviewer

Horrible!

Aire Serv In Temple TX. They made lots of promises they never intended to keep, if their lips were moving it was a lie. Second, the new unit was installed in June this year, it is October and it is 28 outside and we have NO heat. Accident or wanting to add another service call to a already expensive bill. Find another company. Do not do business with this company
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ID
#1695031 Review #1695031 is a subjective opinion of poster.
Reason of review
not installed correctly
Preferred solution
There is no solution to what these people did

No Service

Jason came to my house looked at furnace said. Control board and fan are dirty needs replacing, never tested anything. Yesterday ac came on blew out some air. Jusy not fast. Firnave worked all winter mo problem. Jason sd ot needed replacing $1100. No thanks. Most it could of needef was frezon or a condensor. Short fix was mother board and fan quoted at $375 to 400. Said they don't clean units. They only replace them. Why didn't they say that on the phone. Eas going yo pau for service call he slidd my card, regised to give me a receipt then wanted to sign a second time on a electronic pad that said authorization only. When I adk what I was authorizating he took the board and ran out the door. At that point I believed he was a scammer. Callwd the bank immediately to cancel my card. I would not do business with them. Whatever he did to my Furnace it no longer come on. Unsatisfied and now without a furnace. Why take advantage of the elderly.
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ID
#1597542 Review #1597542 is a subjective opinion of poster.
Location
Columbus, Ohio
Reason of review
Problems with payment
Loss
$89
Preferred solution
Full refund
New Reviewer

Incomplete work, very poor customer service, permit acquired one week after job was finished

I contracted Aire Serv of Salem to have a new A/C unit and associated hardware installed. The work was performed on the day scheduled. However as the techs were ready to leave I asked if the lightning surge protector was installed. They said they forgot it and would grab it from the truck to install it. Not a big deal, it was a big job and things get missed. However, the bid also included the installation of an outlet and power switch at the furnace. It was only days later that I realized that this part of the job had not been done. I called them to relay this information and never received a return call. When I called again I got in touch with their secretary who tried to tell me that they could not do that part of the job because it is not up to code. Not sure why the secretary was telling me this anyway. I asked why that step was included in the bid if it could not be done to code. She said she did not know. I called back later to speak to a manager and he tried to give me some strange explanation about the switch not being able to be done to code and I asked him why it was included in the bid....no legitimate answer. I ended up emailing Evan the rep who came out to my home to bid the project. He was very helpful and understanding and we came to an agreement on a refund number that would reasonably reflect the portion of the job which was never finished. That day, on a hunch, I called the permit department for the city of Salem to see if a permit was ever pulled to do the work. No surprise, a permit was never pulled. I called Air Serv back to let them know about this. They doubted that this was real so I asked for a copy of the permit. I received a copy of the permit dated for the day I let them know one had never been issued. The permit was dated one week after the job had already been completed. So clearly they ran over to the permit depatment after I called their bluff and obtained a permit. Ten days after I spoke with Evan about the agreed upon refund it was still a no show. I emailed him about this, no answer. I waited an additional 12 days to email him again about the non existent refund, no email response again. I called his cell, no answer or voice mail. I called the next night and a very belligerent lady answered. I asked to speak with Evan she replied "this is no longer Evan's number can I help you with something. After I repeated that I was trying to get in contact with Evan she repeated "this is no longer Evan's number. can I help you with something. Clearly I am getting the cold shoulder and they are not willing to resolve this issue. In my opinion they were ready to call the job complete without installation of the bid upon switch and outlet and they were ready to walk away without having obtained a permit until I called them out on it one week later. In the city of Salem a permit runs about 80 bucks. If I wanted to get an inspector out to do a final inspection then i would have been left holding the bag on the cost of the permit. Consumers beware. this is a poorly run franchise with equally poor customer service. If you still choose to go with them then I would not give them any money upfront and I would certainly withhold final payment until you are absolutely sure that your job is 100% complete and done to your 100% satisfaction. I kind of feel sorry for them because I think they saw an easy mark in me but had no idea that I am a pit bull who latches on and does not let go until i feel a wrong has been righted. This post will be followed up with a BBB post and a call to Aire Serv corporate to let them know the crap one of their franchises is up to.
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ID
#1571191 Review #1571191 is a subjective opinion of poster.
Cons
  • Resolution and customer service
Reason of review
Poor customer service
Loss
$140
Preferred solution
Price reduction
New Reviewer

Dishonest service by Aire Serv of Southwest Connecticut

Aire Serv of Southwest Connecticut: A nest of professional liars, led by owner head liar! Steer clear of them as they almost got me to replace my Heating & Air condition gas furnace. Thankfully there are honest HVAC contractors out there and after having hired two more Heating & Air conditioning contractors they both confirmed that the furnace Did Not need to be replaced. The system is still working in perfect condition. thanks to honest people out there weeding liars.
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1 comment
#1753246

I am sorry you had a negative experience with our company. sometimes a technician will look at a system and decide it is past its useful life.

this is a judgment call that sometimes is not correct and I am sorry that somebody recommended replacement when in fact the system was operating perfectly. it is never our intention to mislead anybody into replacing their system when it should not be replaced.

I wish you would have contacted me the owner Brian Powell to discuss this so I can make sure that the technician involved would not make recommendations that were not necessary. our number is 203-736-**** and my name is Brian Powell and I am available most days

ID
#1486721 Review #1486721 is a subjective opinion of poster.
Service
Aire Serv Hvac System Repair
Reason of review
Bad quality
New Reviewer
On April 17, 2017 Aire Serve, contracted by Home Depot, installed a new 40 Gallon Rheem Gas Hot Water Heater at our home. When I was able to inspect their work, I found the ground wire for the water heater was not reconnected. Home Depot was notified and they assured...
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1 comment
#1657200

Aire Serv of Southwest Connecticut: A nest of professional liars, led by owner head liar! Steer clear of them as they almost got me to replace my Heating & Air condition gas furnace.

Thankfully there are honest HVAC contractors out there and after having hired two more Heating & Air conditioning contractors they both confirmed that the furnace Did Not need to be replaced.

The system is still working in perfect condition. thanks to honest people out there weeding liars.

ID
#1480741 Review #1480741 is a subjective opinion of poster.
Reason of review
Poor installation
New Reviewer

Price gouging on Furnace Installation

Update by user Dec 27, 2018

A month has now gone by (December 27th) and I have yet to hear from the company. Nothing, not one word.

Original review posted by user Nov 27, 2018
On October 24th, Aire Serv installed a new furnace for our condo. They gave us a quote a week earlier and we were told that there is only one replacement available for the confined space that the current unit resides in and that it would cost $8,000. We were in the process of living MI for the winter and did not have time to get additional quotes. We paid 50% upfront on our credit card and paid the remaining balance upon completion. We then learned that our next door neighbor had their furnace fail on them as well (within a week of ours failing and they have the identical setup). They had time and got quotes from 3 companies. One was for $4,000; one was for $4,900 and one from AireServ for $8,000. They shared that information with me. I was appalled and got in touch with Honey Becker from the company. We talked on the phone once and she indicated that she was eager to "resolve things" and would be back in touch with me the next day. This was November 14th. On the 15th, I got a call from another individual, but the call went to voice mail. This person said that he wanted to explain their "pricing model" to me. I tried calling him back, but he was not in. On November 16th, I sent an email back to Honey Baker with a proposed resolution. That proposal was for us to pay $500 more that the second highest bid, which was $4,900. That would mean a refund of $2,600. I have not heard back from them regarding this proposed resolution. I filled a dispute with my credit card company affectively paying them the $4,000, but disputing the last $4,000 believing that would make them eager to talk with me. To date, have not heard from them. Since them, I have looked at our compiled laws of Michigan (Chapter 445.903) and have found that "Charging a consumer a price that is grossly in excess of the price at which similar property or services are sold" is unlawful. Thus, the basis for this complaint. At this time, I have yet to hear anything from the company.
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ID
#1409434 Review #1409434 is a subjective opinion of poster.
Location
Spring Lake, Michigan
Service
Aire Serv Furnace Replacement Estimate
Pros
  • Professional installation in a timely manner
Cons
  • Dispute resolution process or lack of
  • Price gouging
Reason of review
Pricing issue
Loss
$4000
Preferred solution
On November 16th, I sent an email back to Honey Baker with a proposed resolution. That proposal was for us to pay $500 more that the second highest bid, which was $4,900. That would mean a refund of $2,600.
New Reviewer

Nate and switch

Requested a quote for Trane. They installed a no name. Told us we could get labels that say Trane and put them on! Rip off!
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ID
#1374616 Review #1374616 is a subjective opinion of poster.
Location
Newark, Delaware
Service
Aire Serv Installation
Reason of review
Not as described/ advertised
Preferred solution
Deliver product or service ordered

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