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New Reviewer

Estimate for equipment replacement.

I received an estimate per my request of $5,380 on May 28, 2021, for a 2.5 ton, 14 seer heat pump and a Coleman air handler due to my concern over rusting evaporator coils in the air handler on the almost 10-year-old unit (at the time of the estimate). I still had a...
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ID
#4090701 Review #4090701 is a subjective opinion of poster.
Cons
  • Overpricing new equipment
Loss
$202
Preferred solution
Full refund

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Verified Reviewer

78130 - Would not recommend - After Spring checkup they left the main power switch loose from the wall and dangling from the power cable. I made an appointment for the Fall heating checkup and paid i

78130 - Would not recommend - After Spring checkup they left the main power switch loose from the wall and dangling from the power cable. I made an appointment for the Fall heating checkup and paid in advance. No show. Had to call someone else!

User's recommendation: Would not recommend!

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ID
#4157827 Review #4157827 is a subjective opinion of poster.
Preferred solution
Nothing

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Verified Reviewer
New Reviewer

Satisfied with the service

I am satisfied with the service. My air conditioner was leaking due to condensation. I called today, the appointment was scheduled today, when the specialist arrived his name is Joe Locke, he immediately discovered the defect and corrected it immediately. It took about 30 minutes. He cleaned everything.
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ID
#3834738 Review #3834738 is a subjective opinion of poster.
Location
Middletown, Connecticut
Preferred solution
Let the company propose a solution
New Reviewer

No heat when cold outside,below 32 degrees

corrected the cause of the problem (No heat ) by reopening a gas valve and switch that were shut.He completed a check list for preventive mantenance and explained everything that was done.

User's recommendation: ask questions.

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ID
#3266517 Review #3266517 is a subjective opinion of poster.
Pros
  • Good response time
New Reviewer

Young Saul solved our complaint of no heat below 32degrees.

After observing conditions of the bsmt furnace he noticed that the gas valve and switch for the gas burner was shut.Upon opening these valves furnace was now operable and restored to service. after cleaning out burner orifices checking freon pressues and completing other items on his check list he completed his job. When done he explained what correction he made and what he did.
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ID
#3266495 Review #3266495 is a subjective opinion of poster.
Location
Kannapolis, North Carolina

Incomplete work, very poor customer service

They charged me $410 to fix my air conditioner worked for half a day I called back and they want to charge $100 more to send a technician to see what's wrong horrible company very poor customer service.
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