Aire Serv - New and abused
We bought a new trane unit two years ago through them. We have their silver plan for servicing which we purchased after the initial warranty services.
It started not cooling as well last summer;its second summer. We told them that and were just blown off during its service. This year during its summer service we got more persistent with them and they sent out a specialist . Come to find out the txv needed replacing.
I put a complaint on Tranes web page because aire serve made it sound like they were doing me a favor by discounting labor and stating cost of part. Even though it was warranteed.
I was told by Trane that the txv were a replace on fail item, which is like a factory recall and its up to the individual contractor rather they will charge labor or not. Funny if you buy a car and theres a recall they replace for free.
Reason of review: Warranty issue.
Location: 2521 E McCarty St, Jefferson City, MO 65101, USA
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